Last Updated: 30 June 2026
Overview
Welcome to Malta Elite Supplements (“we”, “our”, “us”). These Terms & Conditions govern your access to and use of our website, www.maltaelitesupps.com, together with any purchases made through our online store.
By accessing this website or placing an order, you confirm that you have read, understood and agreed to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please refrain from using our website.
These Terms are designed to ensure a fair and transparent shopping experience while protecting both our customers and Malta Elite Supplements.
1. Company Information
This website is owned and operated by:
Malta Elite Supplements
32, Melahat, Hal-Bordi Street Lija, Malta
VAT Number: MT24193124
Email: info@maltaelitesupps.com
2. Eligibility
By placing an order through our website, you confirm that:
- you are at least 18 years of age; or
- you have obtained permission from a parent or legal guardian before placing an order.
Many of the products sold by Malta Elite Supplements are intended for adult use and should always be consumed responsibly and in accordance with the manufacturer’s instructions.
3. Website Use
When using our website, you agree that you will not:
- misuse the website;
- attempt to gain unauthorised access to any part of the website;
- introduce viruses or malicious software;
- interfere with the operation or security of the website;
- use the website for unlawful or fraudulent purposes.
We reserve the right to suspend or restrict access where misuse is suspected.
4. Products
Malta Elite Supplements offers sports nutrition products, food supplements, vitamins, health products, accessories and related merchandise.
All products are offered subject to availability.
We reserve the right to:
- discontinue products;
- change product selections;
- introduce new products;
- limit quantities purchased;
- refuse orders where stock is unavailable.
Product availability displayed on the website is updated regularly but cannot always be guaranteed.
5. Product Information, Images & Manufacturer Updates
We make every reasonable effort to ensure that all information displayed on our website is accurate, complete and up to date.
However, manufacturers may update products at any time without prior notice. Such updates may include:
- packaging;
- branding;
- ingredients;
- nutritional values;
- allergen information;
- flavour names;
- serving sizes;
- usage instructions;
- product appearance;
- warning statements.
As a result, the product received may differ from the images or information displayed on our website.
All product photographs are provided for illustrative purposes only and should not be relied upon as an exact representation of the product supplied.
Customers are responsible for carefully reading the label, ingredients, allergen information, nutritional values, directions for use and warnings printed on the product received before consumption or use.
Where manufacturer updates have occurred but the correct product has been supplied, Malta Elite Supplements shall not be held responsible for differences between the website information and the product packaging.
Nothing contained within this section affects your statutory consumer rights.
6. Product Suitability
It is the customer’s responsibility to determine whether a product is suitable for their personal needs.
Customers should always consult an appropriately qualified healthcare professional before using supplements if they:
- are pregnant;
- are breastfeeding;
- suffer from any medical condition;
- are taking prescription medication;
- have allergies or food intolerances.
Food supplements should never be used as a substitute for a varied, balanced diet and healthy lifestyle.
7. Pricing
All prices displayed on our website are shown in Euro (€).
Prices include VAT where applicable.
Whilst every effort is made to ensure pricing accuracy, errors may occasionally occur.
Where an obvious pricing error is identified after an order has been placed, Malta Elite Supplements reserves the right to:
- cancel the order;
- refuse the order;
- offer the customer the opportunity to purchase the item at the correct price.
If payment has already been received, a full refund will be issued where appropriate.
8. Promotions & Discount Codes
From time to time, Malta Elite Supplements may offer promotional discounts or discount codes.
Unless expressly stated otherwise:
- only one discount code may be used per order;
- discount codes cannot be exchanged for cash;
- discount codes cannot be applied retrospectively;
- discount codes may expire without notice;
- promotions may be withdrawn or amended at any time.
Certain products may be excluded from promotional offers.
9. Orders
After placing an order, you will receive an order confirmation email.
This email confirms receipt of your order but does not constitute acceptance.
Acceptance occurs only once your order has been processed and dispatched or made available for collection.
Should we be unable to fulfil your order, we will contact you as soon as reasonably possible.
10. Order Cancellation
We reserve the right to cancel or refuse any order where:
- payment cannot be authorised;
- fraudulent activity is suspected;
- pricing errors have occurred;
- stock is unavailable;
- incorrect product information has resulted from a genuine administrative error;
- circumstances arise that make fulfilment impossible.
Where payment has already been taken, an appropriate refund will be processed.
11. Payment Methods
We currently accept payment through:
- Debit Cards
- Credit Cards
- Online Card Payments
- Revolut
- BOV Mobile
- Cash on Delivery (where available)
All online card payments are processed through secure payment providers.
Malta Elite Supplements does not store customers’ full payment card details.
12. Delivery
Delivery information, delivery charges and estimated delivery times are detailed in our Shipping Policy, which forms part of these Terms & Conditions.
Estimated delivery times are provided for guidance only and cannot be guaranteed.
Delays caused by couriers, severe weather, public holidays or circumstances beyond our reasonable control shall not make Malta Elite Supplements liable for compensation.
13. Returns & Refunds
Returns are governed by our Returns & Refund Policy.
Customers may have statutory rights under Maltese and European consumer legislation, including the right to withdraw from eligible online purchases within the applicable legal period.
Further information is available in our Returns & Refund Policy.
14. Customer Responsibilities
Customers agree to:
- provide accurate billing and delivery information;
- ensure someone is available to receive deliveries where required;
- inspect products upon receipt;
- notify us promptly of any damaged, faulty or incorrect items;
- follow all storage instructions supplied by the manufacturer;
- use products strictly in accordance with the manufacturer’s recommendations.
15. Intellectual Property
All website content, including but not limited to:
- logos;
- branding;
- product photography (where owned by us);
- graphics;
- text;
- layouts;
- designs;
- downloadable material;
is the property of Malta Elite Supplements or its licensors and may not be copied, reproduced, distributed or used without prior written permission.
16. Limitation of Liability
Nothing contained within these Terms excludes or limits liability where such limitation would be unlawful under Maltese or European law.
To the fullest extent permitted by law, Malta Elite Supplements shall not be liable for any indirect, incidental or consequential loss arising from the purchase or use of products sold through this website.
Customers are responsible for ensuring products are suitable for their own individual requirements and for following all instructions provided by the manufacturer.
17. Force Majeure
Malta Elite Supplements shall not be liable for delays or failure to perform its obligations where such delays result from circumstances beyond our reasonable control.
These may include, but are not limited to:
- courier disruption;
- supplier shortages;
- industrial action;
- natural disasters;
- fire;
- flood;
- severe weather;
- pandemics;
- government restrictions;
- internet or telecommunications failures.
18. Third-Party Links
Our website may contain links to third-party websites for your convenience.
Malta Elite Supplements accepts no responsibility for the content, availability or privacy practices of third-party websites.
19. Changes to These Terms
We reserve the right to amend these Terms & Conditions at any time.
The latest version will always be published on our website and will take effect immediately upon publication unless otherwise stated.
20. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malta.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Maltese courts, without prejudice to any mandatory consumer rights under applicable law.
21. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Malta Elite Supplements
📞 +356 9927 0397
SHIPPING POLICY
Last Updated: 30 June 2026
At Malta Elite Supplements, we aim to provide a fast, reliable and hassle-free delivery service. This Shipping Policy explains how we process, dispatch and deliver orders placed through www.maltaelitesupps.com.
1. Delivery Areas
We currently deliver to:
- Malta
- Gozo
At this time, we do not offer international shipping.
Should this change in the future, our Shipping Policy will be updated accordingly.
2. Delivery Charges
Delivery charges are as follows:
| Order Value | Delivery Fee |
|---|---|
| €35 or more | FREE |
| Under €35 | €5.00 |
Delivery charges are automatically calculated during checkout before payment is completed.
3. Delivery Times
Malta
Orders are generally delivered on the next business day after dispatch.
Gozo
Orders to Gozo are delivered using our courier partner and typically arrive within 1–3 business days.
Delivery times are estimates only and may occasionally vary due to circumstances outside our control.
4. Order Processing
Orders are processed as quickly as possible after payment has been successfully received.
Orders placed: during weekends, on Maltese public holidays, or outside normal business hours may be processed on the next business day.
5. Delivery Delays
Although we always aim to meet our estimated delivery times, delays can occasionally occur due to:
- severe weather;
- heavy courier volumes;
- supplier delays;
- public holidays;
- road closures;
- force majeure events;
- technical issues.
Malta Elite Supplements shall not be liable for delays caused by circumstances beyond our reasonable control.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Incorrect or incomplete delivery information may result in:
- delayed delivery;
- failed delivery;
- additional courier charges.
Where a parcel is returned to us due to an incorrect address supplied by the customer, additional shipping charges may apply before the order can be re-dispatched.
7. Failed Deliveries
If delivery cannot be completed because:
- nobody is available to receive the parcel;
- the delivery address is incorrect;
- access cannot be obtained,
our courier may attempt re-delivery or contact the customer to arrange an alternative delivery.
Additional delivery charges may apply where repeated delivery attempts are required.
8. Click & Collect
Customers may choose to collect their order instead of having it delivered, where this option is available during checkout.
Once your order is ready for collection, we will notify you using the contact details provided when placing your order.
Please do not attend to collect your order until you have received confirmation that it is ready.
9. Inspection of Goods
We encourage customers to inspect their order as soon as reasonably possible after delivery or collection.
If you believe your order is:
- damaged,
- incomplete,
- incorrect,
please contact us as soon as possible so we can investigate and resolve the issue.
RETURNS & REFUND POLICY
Last Updated: 30 June 2026
We want you to shop with confidence. This Returns & Refund Policy explains your rights and how returns, exchanges and refunds are handled by Malta Elite Supplements.
This policy does not affect your statutory rights under Maltese or European consumer protection legislation.
1. Right to Cancel
If you purchase products online, you may have the legal right to cancel your order within 14 calendar days from the day you receive your goods.
To exercise this right, you must notify Malta Elite Supplements before the 14-day cancellation period expires.
2. Returning Products
Returned products should:
- be unused;
- remain unopened;
- have all original seals intact;
- be in their original packaging;
- be suitable for resale.
We reserve the right to reduce or refuse a refund where returned products have been opened, used, damaged or handled beyond what is necessary to inspect them, as permitted by applicable consumer protection laws.
3. How to Return an Item
Customers wishing to return an item should first contact us by email or telephone.
Where appropriate, items may be:
- returned by post; or
- returned in person at our retail store.
Customers are responsible for ensuring returned products are packaged securely to prevent damage during transit.
4. Exchanges
Where possible, we are happy to exchange eligible products.
Exchanges are subject to:
- stock availability;
- the returned product meeting the return conditions outlined in this policy.
If the requested replacement is unavailable, customers may choose an alternative product or receive a refund where applicable.
5. Faulty, Damaged or Incorrect Products
If you receive:
- an incorrect item;
- a damaged product;
- a faulty product,
please contact us as soon as possible after receiving your order.
Where appropriate, we may request:
- photographs;
- batch numbers;
- a description of the issue.
Once the issue has been verified, we will offer an appropriate remedy, which may include:
- replacement;
- exchange;
- repair (where applicable);
- full refund.
6. Return Shipping Costs
Where the return is due to:
- customer preference;
- cancellation under the cooling-off period;
- ordering the wrong item,
the customer is responsible for return postage or transport costs.
Where the return is due to:
- our error;
- a damaged item;
- a faulty product;
- an incorrect product supplied,
Malta Elite Supplements will cover any reasonable return costs.
7. Refunds
Approved refunds will be processed using the original payment method wherever possible.
Refunds are generally processed within 7-10 working days after:
- receiving the returned goods; or
- receiving satisfactory proof that the goods have been returned,
whichever is applicable under the law.
8. Non-Returnable Products
For health, hygiene and safety reasons, certain products may not be eligible for return once opened or where their protective seal has been broken.
This may include, but is not limited to:
- protein powders;
- pre-workouts;
- amino acids;
- vitamins;
- capsules;
- gummies;
- beverages;
- food products;
- other consumable nutritional products.
This does not affect your rights if the product is faulty, damaged or incorrectly supplied.
9. Promotional Items
Where an order qualified for a free gift or promotional item and a refund reduces the order value below the promotional threshold, Malta Elite Supplements reserves the right to request the return of the promotional item or deduct its reasonable value from the refund where permitted by law.